Arber Mahmuti

• 1st & 2nd level support (phone, email, remote, on-site).
• Managing Microsoft 365, Exchange, and Active Directory.
• Developing PowerShell automation scripts.
• Troubleshooting Windows client, AD, and network issues.
• Planning & executing complete NAS restructuring.
• Documentation, ticketing, and customer consultation.
• Operating & extending a DokuWiki knowledge base system.

• Administered RHEL and Windows servers.
• Automation with Python, Bash & PowerShell.
• Developed a Python-based web role system for 200+ users.
• Configuration management using Puppet, Ansible, and GitLab.
• Monitoring & troubleshooting with Icinga2.
• Worked in networking, server, support & datacenter teams.
• Configured & analyzed LAN/WLAN/VPN networks.

Vocational Baccalaureate School Zurich

BMZ

August 2024 – July 2025

System Engineer EFZ

Swiss National Bank

August 2020 – July 2024

Final grade: 5.1

Recruit School (Military)

Switzerland

July 2025 – October 2025

BSc Computer Science

ZHAW

September 2025 – Present

Observability Pipeline (FastAPI, Docker, Prometheus, Grafana)

FastAPI, Docker, Prometheus, Grafana

December 2025

Development of a complete observability architecture for collecting, processing, and visualizing system metrics. Combines Docker infrastructure, FastAPI services, event streaming, and monitoring/visualization with Prometheus and Grafana.

Process Automation

PowerShell, Active Directory

June 2025

Automated password policy checks with LDAP queries & SMTP reminders.

DokuWiki Knowledge Base

Linux, Bash, Python, Apache, MariaDB

February 2025 – March 2025

Implemented a structured knowledge base system.

Personal Portfolio Website

Next.js, React, Tailwind CSS

November 2024

Responsive portfolio website with animations & contact form.

Linux Server Systems (IPA)

Python, Puppet, Perl, LDAP, Icinga2

2024

Central management system for Puppet Agents.

Proxy Web Frontend

Python, HTML/CSS, Linux, ACL

2023

Integrated frontend for internal services with role-based customization.

Infrastructure as Code

Puppet, Ansible, GitLab

2023

Developed Puppet roles & Ansible playbooks.